At W1nners World Club, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
Return Eligibility
Returns may be accepted within [Insert Return Period, e.g. 14 or 30 days] of receiving your order.
To be eligible for a return, items must be:
- Unworn, unused, and in new condition
- Free from stains, odours, damage, or signs of wear
- Returned with original tags, packaging, and accessories where applicable
- Accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
The following items may not be eligible for return:
- Items marked as final sale
- Gift cards
- Personalised or customised products
- Worn, washed, damaged, or altered items
- Items returned without original packaging or proof of purchase
Exchanges
If you need a different size or colour, please contact us at:
[Insert Business Email]
Exchanges are subject to product availability. If the requested item is unavailable, we may offer an alternative item, store credit, or refund depending on the situation.
Return Process
To request a return, please contact our support team with:
- Your full name
- Order number
- Item you wish to return
- Reason for return
- Photos if the item arrived damaged or incorrect
Once your return request is reviewed, we will provide instructions for returning the item.
Please do not send items back without contacting us first, as unauthorised returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged.
We recommend using a tracked shipping service, as W1nners World Club is not responsible for returned items lost in transit.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within [Insert Timeframe, e.g. 48 hours] of delivery.
Please include your order number and clear photos of the item and packaging so we can review the issue quickly.
Contact Us
For returns, exchanges, or refund questions, please contact:
Email: [Insert Business Email]
Business Name: W1nners World Club